Shipping policy

Shipping Policy

Last Updated: October 19, 2026

At Nuviboo, we are committed to providing a smooth, reliable, and convenient shopping experience for our customers. This Shipping Policy explains how we process, ship, and deliver orders placed through our online store.

1. Shipping Destinations

We currently offer shipping to eligible addresses within the United States.

Shipping availability may vary depending on product availability and the destination address. Available shipping options and applicable charges will be displayed at checkout.

2. Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Business days are Monday through Friday, excluding public holidays.

Processing times may be longer during holidays, promotional events, or periods of high order volume.

You will receive an order confirmation email after placing your order and a shipping confirmation email when your order has been dispatched and tracking information is available.

3. Shipping and Delivery Time

Our estimated delivery timeframes for eligible orders within the United States are:

Order Processing: 1–3 business days.
Standard Shipping: 7–12 business days after dispatch.
Estimated Total Delivery Time: 8–15 business days after order placement.

These delivery timeframes are estimates and are not guaranteed. Actual delivery times may vary depending on the supplier location, shipping carrier, destination, weather conditions, holidays, and other circumstances beyond our control.

4. Shipping Costs

Applicable shipping charges will be displayed at checkout before you complete your purchase.

If free shipping is offered on a product or order, any applicable conditions will be clearly communicated on our website or at checkout.

5. Order Tracking

When tracking information is available, we will send you a shipping confirmation email containing your tracking number or tracking link.

Please allow approximately 24–72 hours after tracking information is issued for updates to appear in the shipping carrier's system.

If you experience a tracking issue or need assistance with your shipment, please contact us at support@nuviboo.store.

6. Incorrect Shipping Addresses

Please ensure that your shipping address is complete and accurate when placing your order.

If you notice an error, contact us as soon as possible at support@nuviboo.store. We will try to correct the address before your order is processed or shipped, but changes cannot be guaranteed once fulfillment has begun.

7. Delayed or Lost Packages

If your order has not arrived within the estimated delivery timeframe, please contact us with your order number.

We will review the available tracking information and work with the relevant shipping carrier or fulfillment partner to investigate.

If your package is confirmed lost or remains undelivered, we will work with you to determine an appropriate resolution in accordance with applicable law.

8. Damaged, Incorrect, or Missing Items

Please inspect your order upon delivery.

If you receive a damaged, defective, incorrect, or incomplete order, contact us at support@nuviboo.store. Please include your order number and photos of the issue, if available.

We will review your request and help arrange an appropriate resolution in accordance with our Return & Refund Policy and applicable law.

9. Multiple Shipments

Some orders may be shipped in separate packages depending on product availability and fulfillment arrangements. If this happens, the packages may arrive at different times.

Tracking details will be provided separately when available.