Return & Refund Policy

Last Updated: October 19, 2026

At Nuviboo, we want you to feel confident when shopping with us. If something isn't right with your order, we're here to help. Please review our return, refund, and exchange policy below.

1. Return Eligibility

You may request a return within 30 days of delivery of your order, subject to the conditions outlined in this policy and applicable law.

To qualify for a standard return, items must generally be:

• In their original condition, unused and unworn.
• Returned with original tags, accessories, and packaging, where applicable.
• Accompanied by your order number or proof of purchase.

Items that have been used, damaged, or handled beyond what is reasonably necessary to inspect them may be subject to a reduction in refund where permitted by law.

Certain products may be subject to additional return restrictions for hygiene, safety, or other legitimate reasons. Any applicable restrictions will be disclosed on the relevant product page or before purchase. These restrictions do not limit any rights you may have under applicable law.

2. How to Request a Return

Please contact us at support@nuviboo.store before sending any item back.

To help us process your request, please include:

• Your order number.
• The item you wish to return.
• The reason for your return.
• Photos or videos, if the item is damaged, defective, or incorrect.

Our support team will review your request and, if approved, provide return instructions and the appropriate return address.

Please do not send items to an address without receiving return instructions from our team.

3. Return Shipping

Free return shipping is available for approved returns. We will provide a prepaid return shipping label and instructions when applicable.

Customers should contact us before arranging their own return shipment. We cannot guarantee reimbursement for return shipping costs incurred without our prior authorization, except where required by applicable law.

If you receive a damaged, defective, or incorrect item, please contact us so we can help resolve the issue without unnecessary expense or inconvenience.

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or different from what you ordered, contact us at support@nuviboo.store as soon as reasonably possible.

Please provide your order number and clear photos or videos showing the issue, if available.

Depending on the circumstances and applicable law, we will work with you to arrange an appropriate resolution, which may include a replacement, return, refund, or another suitable remedy.

You will not lose any rights under applicable consumer protection laws because you did not report an issue immediately.

5. Non-Returnable Items

Some items may not qualify for a standard change-of-mind return, where permitted by law. Examples may include:

• Items specifically identified as non-returnable before purchase.
• Personalized or custom-made products, where applicable.
• Certain hygiene-sensitive products after opening, where legally permitted.

This section does not exclude returns, refunds, replacements, or other remedies required by applicable law, including for defective, damaged, incorrect, or misrepresented goods.

If you are unsure whether your item is eligible for a return, please contact our support team before sending it back.

6. Exchanges

If you would like to exchange an item for another size, color, or product, contact support@nuviboo.store before returning your order.

Exchange availability depends on product availability and the circumstances of your request. If an exchange is unavailable, we will explain the available alternatives, subject to applicable law.

7. Order Cancellations

If you need to cancel an order, please contact us as soon as possible at support@nuviboo.store.

Cancellation requests can generally be accommodated only before an order has been processed for fulfillment or shipped. Once an order has entered fulfillment or has shipped, you may need to follow the return procedure described above.

We cannot guarantee that a cancellation request will be successful after fulfillment has begun. Nothing in this section limits any cancellation or refund rights available under applicable law.

If a cancellation is approved and payment has already been collected, any applicable refund will be processed to the original payment method unless otherwise required or permitted by law.

8. Refunds and Processing Times

Once we receive and inspect an approved return, we will notify you whether your refund has been approved.

If approved, the refund will generally be issued to your original payment method.

We aim to initiate approved refunds within 5–10 business days after the returned item has been received and inspected. Your bank or payment provider may require additional time to post the funds to your account.

If your refund has not appeared after a reasonable processing period, please contact us at support@nuviboo.store.

Refund amounts may be adjusted only where permitted by applicable law and this policy. Any legally required refund, replacement, or other remedy will be handled in accordance with applicable law.

9. Orders That Have Not Arrived

If your order has not arrived within the estimated or agreed delivery timeframe, please contact us at support@nuviboo.store with your order number.

We will review the tracking information and work with the relevant shipping provider or fulfillment partner to investigate.

If an order is lost, undelivered, or otherwise fails to meet applicable legal requirements, we will work with you to provide an appropriate resolution in accordance with applicable law.

10. Contact Information

For return requests, refund questions, exchanges, cancellations, damaged items, or delivery concerns, please contact us:

Store: Nuviboo
Email: support@nuviboo.store
Business Address:
1600 Pacific Ave
Dallas, TX 75201
United States

Please include your order number in your message so we can assist you more efficiently.

11. Consumer Rights

This policy is intended to explain our standard return and refund procedures. It does not exclude, restrict, or replace any consumer rights or remedies that cannot legally be excluded or restricted under applicable federal, state, or other relevant laws.

Where this policy conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.