💳 Payment Policy
At Nuviboo, we aim to provide a safe, secure, and convenient checkout experience. This policy explains our accepted payment methods, payment security, currency, declined payments, and refunds.
💳 1. Accepted Payment Methods
We may accept the following payment methods, depending on availability at checkout:
- Visa
- Mastercard
- American Express
- Discover
- PayPal
- Apple Pay
- Google Pay
Available payment methods will be displayed at checkout. Options may vary depending on your location, device, and payment provider.
🔐 2. Payment Security
Your payment information is processed securely through Shopify's available payment services and/or other payment providers displayed at checkout.
Nuviboo does not store your full payment card details on its own servers. Please never share your full card number, CVV, password, or one-time verification code by email or message.
💲 3. Currency
All product prices on Nuviboo are displayed in United States Dollars (USD $), provided USD is configured as our store currency.
Your bank, card issuer, or payment provider may apply currency conversion or foreign transaction fees. These fees are outside our control.
Please review the final order total, including applicable shipping charges and taxes, before completing your purchase.
✅ 4. Payment Confirmation
After your payment is successfully completed, you should receive an order confirmation email containing your order details.
Please check your email inbox and spam folder if you cannot find the confirmation. An order confirmation does not necessarily mean your order has already shipped.
If you are unsure whether your order was placed successfully, please contact us before attempting payment again.
❌ 5. Failed or Declined Payments
A payment may be declined or fail for several reasons, including:
- Insufficient available funds
- Incorrect card number, expiration date, CVV, or billing address
- Expired, inactive, or blocked card
- Bank restrictions on online or international transactions
- Daily spending limits or transaction limits
- Failed security verification, such as 3D Secure or a one-time password
- PayPal account limitations or payment source issues
- Apple Pay or Google Pay setup or verification issues
- Temporary technical problems with your bank or payment provider
- Security checks or suspected unauthorized activity
What should you do?
1. Check your payment and billing details.
2. Confirm that your card supports online and international purchases.
3. Complete any required bank or payment verification.
4. Contact your bank or payment provider if the problem continues.
5. Try another payment method available at checkout.
Nuviboo may not receive the exact reason for a declined payment. If a failed payment appears as pending on your bank statement, it may be a temporary authorization hold. Contact your bank if it does not clear within the expected timeframe.
🔃 6. Refunds
Approved refunds will generally be issued to the original payment method, subject to the payment provider's procedures.
The time required for a refund to appear in your account may vary depending on your bank, card issuer, or payment provider.
For return eligibility, conditions, and further details, please review our Return & Refund Policy.
🛡️ 7. Order Verification and Fraud Prevention
To help protect our customers, some transactions may be reviewed for security or fraud prevention.
If additional verification is required, we may contact you using the contact information provided with your order. Orders may be delayed or canceled where permitted by applicable law if payment cannot be verified.
🧾 8. Taxes and Additional Charges
Applicable taxes and shipping fees will be shown at checkout where required.
Your bank or payment provider may charge additional fees, including currency conversion or foreign transaction fees. These charges are determined by the relevant provider and are not controlled by Nuviboo.
🔄 9. Changes to This Policy
We may update this Payment Policy from time to time. Any changes will be published on this page with a revised “Last Updated” date.
📞 10. Contact Us
If you have questions about payments, declined transactions, or order charges, please contact us:
- Store Name: Nuviboo
- Email: support@nuviboo.store
- Phone: +1 (346) 472-0940
- Address: 1600 Pacific Ave, Dallas, TX 75201, United States
Please include your order number when contacting us about an existing order. For your security, never send your full card details, CVV, password, or verification code.